My Pillow, Inc. is a pillow manufacturing and marketing company of American origin founded in the year 2009 by Mike Lindell. Currently headquartered in Minnesota, the company is the leading pillow manufacturer in the United States with around 41 million units being sold to date.
My Pillow has undergrown tremendous growth throughout the past decade, with the number of employees working at the company rising from 4 (in 2009, when the company was founded) to 2000 (as of today). The company has found itself in trouble several times due to misleading advertisement campaigns and has had to settle multiple lawsuits outside the court in its relatively nascent history.
My Pillow offers a 100% cash back guarantee if they receive their product within 60 days of the original purchase. The refund amounts will be accredited to the consumers in 30 days from when the company receives the damaged product. In addition to this, My Pillow also offers a 10-year warranty on any material defects found in their products.
Procedure to return an item:
To return a damaged item to My Pillow, a customer needs to be following these steps as mentioned below:
Contact the customer support of the company to initiate the return policy. One can either call My Pillow’s toll-free numbers – (9524426199, 8003081299) or choose to head over to the official website of the company. The necessary details such as order ID, package ID, the reason for return, etc. need to be provided. Pack the item in the original package with the tags kept as they were initially. It is very important that the tags are kept intact for the item to be accepted for return at the company. The Merchant Authorization Number needs to be added on the top of the box and the packing slip.
Customers can also opt to use services available on the internet such as DoNotPay that allow customers to return their items to My Pillow for free.
Amount of time taken for the process: It usually takes around 30 days for the consumers to receive their refund/replacement from the day the original product is received by the company. To avail of the 10-year warranty, users need to register themselves on the My Pillow website. Users also get a special $10 discount when they sign up on the website for the first time, which can be used on any future purchase via the website.
Charges for return: One need not pay any additional costs if he/she wishes to have any product replaced at My Pillow. However, normal charges will be cut for the postal service used to send the product to the company. My Pillow does not have any vendor of its own.
In this section, a few of the most asked questions on the internet about My Pillow have been answered.
Question. Does My Pillow provide free shipping?
My Pillow does not provide free shipping for all of the purchases made on the company’s website. From time to time, the company does provide a number of promo codes and minimum purchase amounts for items to qualify for free shipping. It is suggested that one takes a look at whether a purchase qualifies for free shipping before placing an order. My Pillow also runs many campaigns during different times of the year where the company offers massive price drops and free shipping, as well.
Question. My Pillow items are quite expensive. Are they worth it?
My Pillow is the industry leader in the field of pillow production. The company is renowned for coming up with innovative materials and designs for its products. Several surveys conducted over the years have reaffirmed the company’s status as No.1 in the sector and the consumers have found the items to be firmer, yet fluffy and plush. All of the factors combine to make for a more comforting experience for the consumers.
Question. What is the minimum age to be working at My Pillow?
The minimum age to be working at My Pillow is 18 years. It is not mandatory for an applicant to have a college degree to be applying for an entry-level job at the company. However, the senior roles usually require the applicants to have a related degree or some experience in the field. My Pillow has been rated as a good place to work by the employees.
Question. Are customers satisfied with their experience at My Pillow?
My Pillow has come a long way since its founding days and is currently one of the best-known pillow brands worldwide. It is only natural that customers are satisfied with the treatment they receive from the company. The company has been praised for its excellent products, in terms of design and quality. The company has also been praised for its excellent customer service.
